Terms & Conditions

Bed Threads Linen Pty Ltd

Terms and Conditions

Policy last updated: 16 October 2024. 

1 Background

Thank you for visiting our Site. 

This Site is owned and operated by Bed Threads Linen Pty Ltd (ACN 619 946 995) (Bed Threads). These terms and conditions (Terms) govern your access to and use of the Site.

In these Terms, the words “we”, “our” and “us” refer to Bed Threads and its directors, officers, employees, agents, related entities and affiliates and “you” or “your” means the person who agrees to be legally bound by these Terms.

Please read these Terms carefully before accessing or using our Site. By using the Site, including by placing an Order for Product(s) on this Site, you agree to be legally bound by these Terms. If you do not agree to be legally bound by these Terms, you must not, and are not permitted to, use this Site.

2 Definitions

In these Terms:

“Bed Threads Dream Club” means our customer loyalty program described in clause 6. 

“Content” means all of the material and information (including all text, links, graphics, logos, audio and software) published on the Site.

“Intellectual Property” means all intellectual rights of whatever nature (whether or not registered or registrable), including, but not limited to, all copyright, trade names, trademarks, business names, domain names, logos, designs, patents and trade secrets.

“Member” means a member of the Bed Threads Dream Club.

“Order” means an order for one or more Products made on the Site.

“Privacy Policy” means the privacy policy of Bed Threads (as amended from time to time), the current version of which can be accessed at the following link: https://bedthreads.com/pages/privacy-policy.

“Products” means the product items listed for sale on the Site from time to time.

“Site” means https://bedthreads.com and any systems used by or in connection with that website, including servers and networks that host the website, and any Content used on or in connection with the website, including but not limited to data, source codes, graphics and images.

Any reference in these Terms: (i) to the singular includes the plural; (ii) to any act or statute includes any act or statute which supersedes, replaces or modifies any earlier act or statute; (iii) to persons includes all bodies and associations both corporate and incorporated and vice versa. Paragraph headings are for reference purposes only.

3 Site Use

You may only access or use this Site for your own personal use.

This Site and its Content are provided to you ‘as is’. Your access to and use of this Site is at your own risk.

In order to use this Site you will need internet access and devices and systems which are compatible with this Site. These requirements may at our sole discretion and without notice change and it is your responsibility to ensure that your devices and systems meet the relevant requirements. We have no obligation to make this Site available to you at any time or on any device or system.

You are responsible for taking all necessary steps to ensure that your access to and use of the Site does not expose you or your computer system to interference or harm, including interference or harm from viruses or other malicious computer code. We accept no responsibility or liability for any interference or damage to your own computer which arises in connection with your use of the Site or any linked website or service.

You may link to our Site, provided you do so in a manner that is at all times legal and does not damage our reputation. You must not establish such a link or engage in any conduct in relation to that link which represents any form of association, approval or endorsement that does not exist.

4 Unacceptable Activity

You must ensure that your access to and use of this Site is not inappropriate or prohibited by any laws which apply to you. This includes, but is not limited to:

1. breaching these Terms;
2. breaching the legal rights of another person or entity;
3. infringing the Intellectual Property rights of Bed Threads or a third party;
4. misusing, hacking into, reverse-engineering, circumventing, disabling, or undertaking or attempting to undertake any activity which will place an unreasonable burden on or otherwise disrupt the operation of this Site or any part of it;
5. posting or transmitting to this Site any unauthorised or unlawful material (including material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene or threatening, or which is otherwise detrimental to or in violation of our systems or network security).

We may stop, limit, regulate, restrict or withdraw, temporarily or permanently, your access to or use of the Site. 

5 Account

In order to access certain features and benefits on this Site, including the Bed Threads Dream Club, you must create an account. When you create an account, you are deemed to be a Member of the Bed Threads Dream Club (see clause 6). 

The creation of an account will require you to provide to us certain personal information (including your name, date of birth and a valid email address). You must ensure that this information is accurate and current. All personal information will be collected in accordance with our Privacy Policy.

To create an account, you must:

1. be at least 18 years of age; and
2. have legal standing and capacity to enter into a binding agreement with us.

When you register an account, you will be required to enter your email address as the username and create and maintain a password. You are responsible for keeping your username and password secure. You are responsible for all activity carried out under your account. You must notify us immediately if you become aware of any unauthorised use or breach of your user information or account. 

6 Bed Threads Dream Club

Bed Threads Dream Club is our customer loyalty program. 

All individuals using the Site are eligible to be a Member of the Bed Threads Dream Club, with the exception of Bed Threads’ wholesale customers. 

From 8 November 2022, all Members will automatically be eligible to receive discounts, offers and gifts (Benefits) through the Bed Threads Dream Club.

The Bed Threads Dream Club provides different Benefits to Members based on their membership tier outlined in clause 6.3 (Tier).

A Member’s Tier is determined based on the number of points (Bed Creds) a Member has earned in a rolling 12 month period.

Members can view their Tier, Bed Creds and Benefits by logging into their account at the following link: https://bedthreads.com/account/login. 

6.1 Earning Bed Creds

Members can earn Bed Creds through a variety of methods, including:

1. By creating an account: When an individual creates an account in accordance with clause 5, they will be deemed a Member of the Bed Threads Dream Club and will automatically have 80 Bed Creds credited to their account. For Members that created an account prior to 2 November 2022, 200 Bed Creds will be credited to their account on 8 November 2022;
2. For past Orders: An individual that placed an Order in the before 2 November 2022 will be eligible to receive 200 Bed Creds. If the individual does not have an existing account (ie they are not a Member of the Bed Threads Dream Club), they will receive the 200 Bed Creds when they create an account in accordance with clause 5. If the individual has an existing account (ie they are a Member of the Bed Threads Dream Club), the 200 Bed Creds will be credited to their account on 8 November 2022. If the individual returned the Product(s) the subject of the Order, the Bed Creds will be considered forfeited; 
3. By making an Order: Members will earn a certain number of Bed Creds for every dollar spent on an Order placed on or after 8 November 2022 (inclusive of GST and delivery fees) depending on their Tier at the relevant time (as outlined in clause 6.3). The Member must be logged into their account when they place the Order. The Bed Creds will be credited to the Member’s account 45 days after the date of the Order. If the Member returns the Product(s) the subject of the Order, the Bed Creds will be forfeited. If a refund processing fee is deducted from the refund total, Bed Creds will be retained on that amount. Members that make two Orders will have a one-off bonus of 200 Bed Creds credited to their account. Each purchase must be $230 or over;
4. By reaching a higher Tier: Members will earn a certain number of Bed Creds when they reach a higher Tier in the Bed Threads Dream Club. The number of Bed Creds will depend on the Tier reached (as outlined in clause 6.3);
5. On their birthday: Members that have added their date of birth to their account will have a certain number of Bed Creds credited to their account on their birthday depending on their Tier at the relevant time (as outlined in clause 6.3). If a Member’s birthday is within 30 days of the date that they added their birthday details to their account, the Bed Creds will not be credited to the Member’s account until 30 days after the date that those details were added to their account;
6. By following Bed Threads on social media: Members that follow Bed Threads on Instagram for the first-time will automatically have 10 Bed Creds credited to their account. Members that follow Bed Threads on Tik Tok for the first-time will automatically have 15 Bed Creds credited to their account; 
7. By writing a review: Members that write a review on a product page for the first-time about their Order(s) and/or Product(s) will automatically have 60 Bed Creds credited to their account. 
8. By opting-in to receive direct marketing communications: Members that opt-in to receive direct marketing communications from Bed Threads via SMS for the first-time in accordance with clause 7 will automatically have 80 Bed Creds credited to their account. 

A Member’s Bed Creds will expire if they do not earn or redeem any Bed Creds in a rolling 12 month period. Any Bed Creds that expire will be voided and will not be available for use. 

6.2 Redeeming Bed Creds

Members can redeem Bed Creds when placing an Order to receive a price discount on the Order. To do so, the Member must:

1. be logged into their account;
2. have 350 or more Bed Creds credited to their account; 
3. select one of the available options in the ‘Choose Reward’ drop-down menu at checkout; and
4. place an Order for Product(s) that satisfies the minimum spend requirements.

The Bed Cred redemption options and applicable price discount are outlined in the table below:

Bed Creds redeemed	Price discount reward applied at checkout	Minimum spend requirement
350	$35	$260
400	$40	$270
500	$50	$280
800	$80	$310
1200	$120	$350

Bed Creds are non-transferable and cannot be redeemed for cash, gift cards, or store credit. 

The price discount reward is available for one-time use only. It cannot be used in conjunction with any other promotional code.

If we accept your Order for Product(s), we will deduct the amount of Bed Creds that you have redeemed from your account then or shortly thereafter. If you exchange your Product(s) (see clause 16) we will deduct or reinstate to your account (as applicable) the difference (if any) in Bed Creds redeemed between the initial Product(s) and the exchanged Product(s) once the exchange has been processed. 

If you return your Product(s) (see clause 16), we will reinstate to your account the full amount of Bed Creds redeemed on those Product(s) once the return has been processed. 

6.3 Tier

The Tiers within the Bed Threads Dream Club and the associated Benefits are shown in the table below:

Tier	1	2		3		4
Eligibility
Bed Creds earned in a rolling 12 month period	Up to 599 Bed Creds		600 to 999 Bed Creds		1,000 – 1,599 Bed Creds		1,600+ Bed Creds
Benefits
Bed Creds earned per dollar spent	1 Bed Cred		1 Bed Cred		1.25 Bed Creds		1.5 Bed Creds
Bed Creds earned upon reaching Tier	80 Bed Creds		100 Bed Creds		200 Bed Creds		250 Bed Creds
Gift	-		-		-		1+ per year
Birthday reward	-		40 Bed Creds		100 Bed Creds		170 Bed Creds
First access to new Products	✓		✓		✓		✓
Access to ‘double Bed Cred’ promotion days	-		1+ per year		1+ per year		1+ per year
Invitations to exclusive sales events	-		1+ per year		1+ per year		1+ per year

 

7 Direct Marketing

You can opt-in to receive direct marketing communications from Bed Threads via email and/or SMS message. 

To opt-in, you must:

1. be at least 18 years of age; and

have legal standing and capacity to enter into a binding agreement with us. You can opt-in though a variety of methods on our Site, including, but not limited to:

1. when registering an account; 
2. at checkout; 
3. on the Bed Threads Journal page, which can be accessed at the following link: https://bedthreads.com/blogs/journal; or
4. via the ‘subscribe’ link in our Site footer.

When you opt-in, you consent to us sending to you direct marketing communications through the applicable mediums the subject of your opt-in request. Further information in relation to the ways we use your personal information to send to you direct marketing communications can be found in our Privacy Policy.

We do not charge you when we send direct marketing communications. However, you are responsible for all charges and fees associated with emails or SMS messages imposed by your service provider.

If you no longer wish to receive direct marketing communications from us, you can opt-out at any time. To opt-out of our emails, you can follow the ‘unsubscribe’ link at the bottom of our emails or contact us at hello@bedthreads.com.au. To opt-out of our SMS messages, you can reply to the phone number you received SMS messages from with the word ‘STOP’ or follow the ‘unsubscribe’ link at the bottom of our SMS messages. We will honour your request to opt-out within five working days. 

If you intend to stop using the email address or phone number that you have used to opt-in to receive direct marketing communications from us, you must opt-out before ending your use of that email address or phone number. 

For support regarding our direct marketing communications, you can reply to the phone number you received SMS messages from with the keyword ‘HELP’ or contact us at hello@bedthreads.com.au.

Bed Threads has a preference centre that can be accessed via our newsletter emails. The preference centre allows you to adjust certain types of marketing communications that you agree to receive from us. Specifically, it allows you to select whether or not you agree to continue receiving Bed Threads communication.

8 Promotions and Competitions

From time to time, we may run promotions and competitions. These promotions and competitions may be subject to separate terms and conditions, which will be published in this clause and separately on the Site. Please read all additional terms and conditions before participating in any promotion or competition. By entering or participating in a promotion or competition, you agree to be legally bound by any additional terms and conditions applicable to that promotion or competition. If you do not agree to be legally bound by those additional terms and conditions, you must not, and are not permitted to, enter or participate in a promotion or competition. 

In the event of any inconsistency between any terms and conditions applicable to a promotion or competition and other clauses in these Terms, the terms and conditions applicable to the specific promotion will prevail. 

The following terms apply to promotional codes issued by Bed Threads: 

1. promotional codes are non-transferable and cannot be redeemed for cash;
2. no more than one promotional code can be applied at checkout to an Order;
3. promotional codes cannot be used in conjunction with any other offers;
4. promotional codes cannot be applied to a previous Order;
5. promotional codes can only be redeemed in accordance with any relevant terms and conditions — including, but not limited to, minimum spend requirements, validity periods and product or sale exclusions; and
6. Bed Threads reserves the right to withdraw, cancel or vary the promotional codes offered. Any withdrawal, cancellation or variation will not apply to any Order which has been confirmed by us before the withdrawal, cancellation or variation of the promotional code. 

Welcome Offer: When you opt-in to receive direct marketing communications via email from Bed Threads in accordance with clause 7, we will send a unique $15 discount code to your nominated email address for you to enter at checkout. The $15 discount code will be valid for 14 days from the date of issue. The code is available for a first-time Order made under that email address with a minimum spend of $50 or more. It is available for one-time use only. It cannot be used in conjunction with any other promotional code and cannot be used for gift card purchases. 

Refer a Friend Offer: When you refer a friend to Bed Threads by filling out the form at the following link: https://bedthreads.com/pages/dream-club, we will send a link to a unique $20 discount code to the email address you have nominated for your friend. When your friend clicks on that link, a unique $20 discount code will appear in a pop-up. Your friend can then enter that code at checkout on a first-time Order for linen and/or Bed Threads branded homewares with a minimum spend of $150 or more. Once your friend has accessed the link and used the code, we will send a unique $20 discount code to your nominated email address for you to enter at checkout on an Order for linen and/or Bed Threads branded homewares. The codes sent to both you and your friend are available for one-time use only. They cannot be used in conjunction with any other promotional codes and cannot be used on Orders for gift cards, prints, books from third-party publishers, or gallery artworks. When you refer a friend, you are deemed to be a Member of the Bed Threads Dream Club (see clause 6). You will need to create an account in order to redeem Bed Creds through the Bed Threads Dream Club.

 

Bed Threads x Chelsea Macc | May 2024 

Promotion

Bed Threads x Chelsea Macc

Company

BED THREADS LINEN PTY LTD

www.bedthreads.com

ABN 506 199 469 95

Promotion Dates

08/05/2024 - 16/05/2024

Eligibility

Entry is open to anyone over the age of 18.

Employees, pets of employees, immediate family members of employees and employees of any company associated with the Promotion are ineligible to enter.

Entry

The promotion commences on 8th May 2024 and entries close on 16th May 2024 (Promotion period).

To enter, participants must be following both @chelseamacc and @bed.threads on Instagram, like the competition post on @gchelseamacc’s Instagram, and comment tagging a friend. There’s no limit to the number of entries.

Prizes and Winning

The random prize draw will take place at 8/108 Dunning Avenue, Rosebery 2018.

One winner will be drawn at random using a Random Number Generator. There will be one winner globally.

The winner will receive a bedding or table bundle of their color and size choice.

Prize Conditions

The selected winner will be announced on @chelseamacc’s Instagram on May 16 2024. The winner will also be privately contacted via Instagram DM by Bed Threads within four business days of the draw.

Any breakages or loss of product at the fault of the customer, will not be replaced.

This giveaway is only applicable to Bed Threads’ product offer as of May 2024.

This giveaway is only for Bed Threads products and is not redeemable for cash.

Memorial Day Sale offer available from 00:00:00 20/05/24 EST to 23:59:59 29/05/24 EST. 15% discount applied automatically at checkout. Save 32% on Bedding Bundles with a further 15% discount on top of the in-built 20% discount. Save 23.5% on Table Bundles with a further 15% on top of the in-built 10% discount. This offer is valid sitewide at bedthreads.com and cannot be used in conjunction with any other discount code. Discount code applies to all products excluding items from Assouline & Upstate. Until stocks last.

Enjoy Sale: *Offer ends at 23:59:59 18/08/24 EDT. 15% discount applied to selected items at checkout. Save 32% on Bedding Bundles with a further 15% discount on top of the in-built 20% discount. This offer is valid sitewide at bedthreads.com and cannot be used in conjunction with any other discount code. Gift cards, Heavy Linen Bed Covers, Floral Towels & Robes, Terry Bath Towels, Upstate glassware and Assouline books & candles excluded. Until stocks last.

Bed Threads 7th Birthday Sale: Offer ends at 23:59:59 04/09/24 EDT. 15% discount automatically applied at checkout on eligible items. Exclusions apply. Save 32% on Bedding Bundles with a further 15% discount on top of the in-built 20% discount. This offer is valid sitewide at bedthreads.com and cannot be used in conjunction with any other discount code. Gift cards, Heavy Linen Bed Covers, Floral Bath Towels & Robes, Assouline homewares and Upstate glassware excluded. Until stocks last.

Golden Ticket: The 7th Birthday Sale Golden Ticket promotion valid until 04/09/24. Seven (7) total tickets to be won internationally. Tickets will be randomly assigned in purchases made from bedthreads.com between 00:00:00 29/08/2024 and 11:59 04/09/2024. Ticket entitles the recipient to a $500 Gift Card to be redeemed on Bed Threads products only and cannot be exchange for cash. Gift Card code to be displayed on the ticket and valid until 20 August 2027. Cannot be replaced if lost or stolen.

Bed Threads Bedding With Purchase Promotion | October 2024 

Promotion

Bed Threads Bedding Gift With Purchase Promotion

Company

BED THREADS LINEN PTY LTD

www.bedthreads.com  

ABN 506 199 469 95

Promotion Dates

17/10/24 00:00:00 AEST - 20/10/24 23:59:59 AEST. 

Eligibility

Entry is open to Australian, New Zealand, United States, and United Kingdom residents over the age of 18.

Employees, pets of employees, immediate family members of employees and employees of any company associated with the Promotion are ineligible to enter.

Entry

The promotion commences on 00:00:00 AM AEDT Thursday October 17 2024 and closes on 23:59:59 PM AEDT Sunday October 20 2024 (Promotion period).

To participate, customers must make a purchase above the specified minimum spends (calculated after any discount code applied) outlined below before midnight October 20 2024. Only one gift with purchase will be granted per order. Customers may place multiple orders during the promotion period. To claim their gift, customers must select an available gift option at checkout before completing their purchase. 

Gift Eligibility

Customers who place orders of a given value within the promotion period will be eligible to receive the following products as a free gift with purchase. Until stocks last.

• Spend over $500 and unlock a FREE Pillowcase Set
• Spend over $700 and unlock a FREE Pillowcase Set OR Flat Sheet OR Fitted Sheet
• Spend over $1,200 and unlock a FREE Pillowcase Set OR Flat Sheet OR Fitted Sheet OR Duvet Cover

Gift With Purchase Conditions

Gift with purchase only available while stocks last. Bed Threads reserves the right to alter or remove gift selections in accordance with stock availability. All gifts will be sent in the same shipment as the customer order. 

Returns of Eligible Purchases

If an eligible purchase is returned for a refund, the following conditions will apply:

Return of the Free Gift: The free gift must also be returned in its original condition (unopened and unused) along with the eligible purchase to receive a full refund.

Failure to Return the Free Gift: If the free gift is not returned or is returned in a damaged or used condition, the value of the free gift will be deducted from the refund amount.

Partial Returns: In the case of a partial return of items where the remaining purchases would not have met the original eligibility criteria for the free gift, the customer must either return the free gift or the value of the gift will be deducted from the refund of the remaining items.

This promotion is only applicable to Bed Threads’ product offer as of October 2024.

This promotion is only for Bed Threads products and is not redeemable for cash.

Loyalty Promo: Offer available from 09:00:00 8/11/24 AEDT to 21:59:59 10/11/24 AEDT. 20% discount applied with code VIP20. Save up to 36% on Bedding Bundles with a further 20% discount on top of the in-built discount with code VIP20. Save 28% on Table Bundles and Decor Bundles with a further 20% discount on top of the in-built 10% discount with code VIP20. This offer is valid sitewide at bedthreads.com and cannot be used in conjunction with any other discount code. Gift cards and last chance items excluded. Until stocks last.

9 Social Media

Bed Threads does not necessarily endorse, support, sanction, encourage or agree with any comments, opinion or statements posted by users on Bed Threads’ social media sites.

Bed Threads may moderate user-posted content on its social media sites and may remove any content that is, in Bed Threads’ reasonable opinion, unlawful or inappropriate.

Dream Club Double Creds Offer: The Dream Club Double Creds offer is available from 00:00:00 28/06/24 EDT to 23:59:59 29/06/24 EDT. You must be logged into a Dream Club account on http://bedthreads.com to earn double Bed Creds (points) with every purchase. 

10 Orders

Subject to these Terms, you may place an Order for Products using the Site.

If you make an Order, you:

1. agree to pay the price of the Products and the applicable delivery fee;
2. warrant to us that all information provided by you in relation to that Order is accurate, complete and current; and
3. warrant to us that the Products in your Order are intended for personal, domestic or household use only and are not intended for commercial use (including commercial re-sale).

We will not be liable to you for any loss you or any third party suffers or incurs as a result of, or in connection with, any delay or failure to process your Order or to deliver any Products to you due to inaccurate or incomplete details provided in an Order.

If you place an Order and the Products are to be delivered to someone other than you, you warrant to us that you have obtained that person’s consent to provide us with their personal information and that they agree to accept delivery of the Products.

You acknowledge and agree that each Order that you make, if accepted by us, is a separate and binding agreement between you and us for the supply and delivery of the Products the subject of the Order in accordance with these Terms.

If we accept your Order, we will send a confirmation email to your nominated email address.

If you request we change or cancel your Order due to your change of mind in accordance with these Terms (see clause 16), we will use our reasonable endeavours to cancel or change that Order if it has not already been shipped, but we make no representation that we will be able to do this.

We may at our sole discretion cancel your Order at any time prior to shipping of the Products. 

If we cancel your Order, we will send a confirmation email to your nominated email address. If this occurs, you will be provided with a full refund of the purchase price of the Order.

11 Products, pricing, delivery fees and discounts

Products and prices of Products are listed on the Site and are subject to change at our sole discretion.

Prices for Products and delivery fees for Orders are listed on the Site and, unless otherwise specified, are in US Dollars. 

Prices for Products in an Order and the delivery fee for that Order are fixed once an Order has been confirmed.

Discounts to the prices of Products may be given at our sole discretion on terms and conditions notified to you by us. Discounts are not available for Bed Threads Furniture products. 

12 Payments

Acceptable payment methods are listed on the Site and are subject to change at our sole discretion.

Your Order must include details of your nominated payment method. If the name included in connection with the Order does not match the name included in your nominated payment method, we may ask you to provide to us additional information (for example, proof of identity documents). By providing details of your nominated payment method with your Order, you authorise us to deduct the price of the Products and the delivery fee for that Order from your nominated payment method.

If we accept your Order, we will process payment for your Order then or shortly thereafter.

You acknowledge and agree that we may not be able to or may decline in our reasonable discretion to accept payment from you by your nominated payment method. We will notify you if this occurs.

If you request a change of your Order after we have accepted the Order, we will charge or refund you in full (to the payment method you used to make the Order) the difference (if any) between your initial Order and your amended Order.

If you elect to cancel an Order due to change of mind after we have accepted the Order, we will refund you in full (to the payment method you used to make the Order) the value of that Order.

We will not ship the Products in your Order unless we have accepted your Order and we have received payment in full for that Order from your nominated payment method.

13 Gift Cards

Bed Threads gift cards can be purchased on this Site. They will be sent to your nominated email address once the full Order for the gift card(s) has been processed and payment has been made. 

Gift cards can be redeemed against all Products on this Site. If your Order total exceeds the value of the gift card, the excess amount must be paid via an alternative payment method nominated by you. If your Order total is less than the value of the gift card, the remaining balance will be stored on the gift card and can be redeemed against subsequent Orders during the validity period of the gift card.

Gift cards are non-transferable, non-returnable and cannot be redeemed for cash.

Subject at all times to your rights under the Australian Consumer Law (ACL), if you return Product(s) you have purchased using a gift card (in respect of the full purchase amount or part of the purchase amount), the applicable purchase value will be applied as store credit to any account you have set up with the same email address used to Order your Product(s). If you do not have an account, the value will be applied to a gift card that will be sent to the email address used to Order your Product(s). The store credit or gift card can be redeemed against subsequent Orders within the validity period of the original gift card used to Order the Product(s). This clause does not exclude, restrict or modify your rights under the Australian Consumer Law.  

Gift cards are valid for three years from the date of purchase unless otherwise required at law. Any unredeemed balance that remains on the gift card after the three year validity period will not be refunded or credited.

Bed Threads is not responsible for and will not replace any gift cards that are lost, stolen, damaged, or used without permission. 

Bed Threads reserves the right to cancel a gift card if we deem such action necessary in order to protect our legitimate interests (for example, in the event of a security breach). The value of the gift card at the time of cancellation will be refunded to you or issued as store credit. 

14 Delivery

If we have received payment in full for your Order, we will deliver your Order to you in a timely manner.

Following delivery of your Order, we will send a confirmation email and invoice for your Order to your nominated email address. 

You acknowledge and agree that the delivery of your Products may be delayed due to reasons beyond our control and, except to the extent caused by us and otherwise to the maximum extent permitted by the law, we will not be liable for and you forever release and discharge us from any claims you may have against us for any direct, indirect, special, consequential or other damages that result from, are connected with, arise out of, or are incidental to that delay.

If you have provided us with an incorrect or incomplete delivery address for your Order or your Order is otherwise returned to us, we may charge you a delivery fee for each subsequent delivery attempt.

Title and risk in the Products passes to you at the time of delivery of the Products to your nominated delivery address. 

If you Order Products from outside Australia, your Order may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. You may also be required to pay additional customs clearance charges. Bed Threads is not liable for such import duties, fees, taxes or charges. In addition, Orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Bed Threads due to change of mind you will remain responsible for the original shipping charges, duties, fees, taxes and / or customs charges incurred, and the cost of return shipping.

15 Rights under the Australian Consumer Law 

The ACL provides you with rights in respect of your Order and the Products the subject of the Order that cannot be excluded by these Terms, including that your Products must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the Products will correspond with any relevant description.

Nothing in these Terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy under the ACL, which cannot by law be excluded, restricted or modified.

16 Returns, refunds, exchanges and store credits

If you believe you are entitled to a repair, replacement or refund of a Product or a store credit in relation to the value of a Product please notify us via email at hello@bedthreads.com.au. In the email, please specify the following information: 

1. your name;
2. contact details where relevant, such as address and phone number;
3. a description of the Product that you believe you are entitled to have exchanged or refunded and the reason for this; and
4. details of the relevant Order, including your Order number and an invoice for that Order.

In relation to Products that are faulty, defective, unsafe, or which fail to comply with a consumer guarantee, we will comply with our obligations under the ACL. Note that Products are subject to the specified warranty periods and will not be repaired, replaced or refunded after these warranty periods elapse. Bed Threads reserves the right to refuse a warranty replacement should a defect not be deemed genuine, or if it falls outside the nominated warranty period.

For more information on our warranty periods, see our Shipping & Returns page.

• All Linen items - 24 Months
• All Furniture Products (Timber Hardgoods, Lighting & Accessories) - 24 Months

In relation to change of mind, a refund or exchange of any Product must be requested within 45 days of receipt for standard orders, and 14 days for bulky Bed Threads Furniture items. The Product must also:

1. be in the original packaging, in original condition (unused and unwashed), including sealed boxes, tags and branded dust bags; protective wrapping; and
2. not have been a ‘final sale’ item from our Last Chance collection, as all Last Chance items are not eligible for exchange, return or refund.

Change of mind refunds incur a single $10 processing fee (or $20 for international orders outside the US). Upon receipt of your change of mind request, we will contact you about next steps. In response to your request based on a change of mind, we may:

1. refund the price of the Product to your original payment method, deducting the cost of the processing fee from the final refund amount;
2. provide you with a store credit (if you have an account) or a gift card (if you do not have an account) worth 100% of the price of the Product returned; or
3. exchange the Product for another size or another Product, subject to availability. 

If, in relation to a change of mind request, you have used store credit to pay the full price of the Product, we will reinstate the original amount of store credit to any account you have set up with the same email address used to Order your Product. If you do not have an account, the amount will be applied to a gift card that will be sent to the email address used to Order your Product.

Store credits are applied to any account you have set up with the same email address used to Order your Products. Store credits cannot be transferred to other accounts. 

Store credit cannot be redeemed or refunded for cash at any time. If you accept store credit for a change of mind cancellation or return, and then purchase further items with that store credit, you will only be able to accept store credit for the subsequent cancellation or return of those items, you will not be able to refund or return those further items for cash. 

17 Privacy

Our policy on the collection, use and disclosure of your personal information is set out in our Privacy Policy which forms part of these Terms. 

18 Intellectual Property

You may not reproduce, adapt, modify, display, publish, perform, distribute, store, transmit, decompile or reverse engineer or otherwise exploit any Intellectual Property on our Site.

19 Limitation of liability 

To the maximum extent permitted by law and subject to your rights under the ACL, you acknowledge and agree we will not be liable for and you forever release and discharge us from any claims that you have now or may have against us for any direct, indirect, special, consequential or other damages that result from, are connected with, arise out of, or are incidental to:

1. your access or use of, or your inability to access or use this Site, part of this Site or any other website, including viruses or other malicious computer code, unauthorised use of your user information, or the accuracy, completeness, suitability or currency of any Content; or 
2. a Product, including the ordering, shipping, delivery and use of a Product.

20 Indemnity 

You agree to indemnify us and keep us indemnified against all claims, loss, damages and expenses (including legal costs) incurred by us that result from, are connected with, arise out of, or are incidental to your breach of these Terms.

21 Links 

The Site may contain links to other third-party websites. Those links are provided for convenience only. We are not responsible for the content or privacy practices associated with linked third-party websites.

Our inclusion of linked third-party websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any materials, products or services referred to or contained on those linked websites.

22 Severability

Any provision of these Terms which is void or unenforceable may be severed from these Terms without affecting the enforceability of the other provisions. 

23 Waiver

Any failure or delay by us to enforce or exercise a power or right or provision of these Terms will not constitute a waiver of those right(s), power(s) or provision(s), and the exercise of a power or right by us does not preclude our ability to exercise that or any other power or right in the future. 

24 Amendment 

We reserve the right at our sole discretion to amend these Terms at any time. You should visit the Site periodically to review these Terms. Your continued use of the Site following such publication, including by making an Order, will constitute an agreement by you to be bound by these Terms as amended. 

25 Governing Law

These Terms are governed by, and must be construed according to, the law in force in the State of New South Wales, Australia. The Courts in that State will have the exclusive jurisdiction to determine disputes in relation to these Terms or any other matter concerning the operation of the Site.

The Site may be accessed in Australia and overseas.  We make no representations that the Site complies with the laws of any country outside Australia, and if you access the Site from outside Australia, you do so at your own risk.